St. Vincent and the Grenadines hosted a five (5) day regional workshop organised by the Caribbean Tourism Organization (CTO) Monday 26th to Friday 30th August, 2013.

The workshop aimed to provide participants with an overview of the Hospitality Assured Service and Business Excellence framework; provide participants with a knowledge and understanding of the evidence requirements of Hospitality Assured as well as an opportunity to establish advisory approaches, through the deployment of case studies and role-plays.

Fifteen (15) senior tourism officials from across the region were engaged in the sessions which acted as an introduction to the Hospitality Assured Service and Business Excellence framework. The participants from Anguilla, Antigua, Barbados, Belize, Dominica, Grenada, Nevis, St. Kitts, and St. Vincent and the Grenadines gained further insight and knowledge to work with establishments within their respective countries as Hospitality Assured Business Assessors . The workshop was be facilitated by Ms. Shirlene Nibbs of Nibbs and Associates, Antigua and Barbuda.

Hospitality Assured (HA) is a programme that recognises excellence in the service environment, which means meeting the expectations of a range of customers on a consistent and regular basis. The Hospitality Assured framework helps organizations understand customers’ expectations; plan the service delivery; communicate the nature and rationale of the service; ensure adequate skills and resources are available; instigate a process of improvement which becomes part of operations and is self-perpetuating.

Faylene Scrubb-King, Natalie James-Shortte, Avanell DaSilva, Lidia Williams and Francelia Marksman were the Vincentian tourism officials trained in this workshop .