Two (2) day workshop - “Achieving Service & Business Excellence for Small Hotels” would be hosted in St. Vincent and the Grenadines on Tuesday 18th and Wednesday 19th June 2013

The Organization of American States (OAS), with the support of the SVG Tourism Authority would host a national workshop for owners and operators of small hotels in St. Vincent and the Grenadines, on Tuesday 18th and Wednesday 19th June 2013 at Hotel Alexandrina
This workshop designed to target owners/operators of small tourism enterprises (principally small hotels) as well as public officials in the tourism sector, responsible for supporting the small hotel sub-sector would be facilitated by Ms Shirlene Nibbs of Nibbs and Associates, Antigua and Barbuda.
The sessions would focus on training standards, branding and marketing through a detailed look at the role and importance of training for small hotels as well as specific marketing strategies. The workshops will provide opportunities for owners and operators to access new information on service quality, the culture of hospitality, marketing, and how these elements support improving overall competitiveness.

This initiative is part of the OAS’ Sustainable Tourism Program for 2013 under the auspices of the Small Tourism Enterprise Network (STEN) Project that focuses on improving the competitiveness of small and medium sized tourism enterprises.