Vacancy318

Job description

Head of operations in charge of day to day hotel issues and activities such as managing of all areas, amenities, housekeeping, food, staff, and security.

Job functions

• planning and supervising accommodation, catering and other hotel services
• implementing marketing activities
• managing budgets and financial plans and controlling expenditure
• setting and achieving sales and profit targets
• recruiting, training and monitoring staff
• planning work schedules for individuals and teams
• meeting and greeting customers
• dealing with customer complaints and comments
• supervising maintenance, supplies, renovations and furnishings
• dealing with contractors and suppliers
• ensuring security is effective
• carrying out inspections of property and services
• ensuring compliance with licensing laws, health and safety and other statutory regulations

Qualifications

• A relevant degree in hospitality
• Minimum five years hotel experience in supervisory positions
• Notable interpersonal skills

From: www.prospects.ac.uk