Job Title: 
Front Office Manager
Job Type: 
Company /Organization: 
Mustique Hotel

Job description

The Front Office Manager is responsible for the reception area of the hotel. This person is also in charge of attending to guests and making sure that they are properly served and all complaints, requests, etc. are dealt with in a timely fashion.

Job Functions

  • Supervision of front office staff, from maintaining proper cash control to guest service standards on day-to-day basis
  • Attend to Guests’ enquiries, requests, complaints and compliments
  • Monitor departmental costs to ensure performance against budget
  • Ensure proper training and procedures are in place to ensure provision of quality services
  • Attend to crisis or emergency situations and perform service recovery


  • A relevant degree in hospitality
  • Minimum five years hotel experience in supervisory positions
  • Notable interpersonal skills